Return Policy

All Sales Are Final

Because wigs and hair products are intimate, hygiene-sensitive items, all sales are final. We do not accept returns or exchanges once an order has been delivered. This protects every customer — you can be confident the unit you receive is brand new and has never been worn by anyone else. This policy applies to all products storewide, including handbags and accessories.

Damaged, Defective, or Wrong Items

If something is wrong on our end, we will always make it right. If your order arrives damaged or defective, or you receive the wrong item, contact us through our Contact page within 48 hours of delivery with your order number and clear photos (an unboxing video is even better) showing the issue. The item must be unworn, with the lace uncut and all original packaging included. Once approved, we will send a free replacement or issue store credit — your choice.

Before You Order

Please double-check your length, color, part style, and shipping address before checking out. Not sure which unit is right for you? Message us before you buy — we are happy to help you choose.

Cancellations

Need to cancel? Contact us within 12 hours of placing your order. Once an order has shipped, it can no longer be cancelled.